Question 1

Will this disrupt my business while it's being set up?

Accepted Answer

No. Nothing switches off while we build. Your AI employee runs in parallel first — we test it against real scenarios with you, you approve every behavior, and only then does it start talking to customers. Your phone number stays your phone number; your calendar stays your calendar. If you ever want it paused, it pauses in one message.

Question 2

Will AI replace my staff?

Accepted Answer

That's not what we build, and we'd tell you if we thought it were. An AI employee takes the repetitive layer — the same ten questions, the reminder calls, the chasing — so your people spend their hours on judgment, care, and selling. Every deployment ships with an explicit 'what stays human' list, agreed with you before launch. We automate work, not responsibility.

Question 3

Is my data safe? Where does it live?

Accepted Answer

Your data lives in your own database instance — not in ours, and never in anyone's training data. Customer and patient information is handled with explicit consent capture, and the architecture is designed with India's DPDP Act in mind. The founder spent a decade in Trust & Safety at global scale; treating your data carelessly is the one mistake we're least capable of making.

Question 4

What if the AI says something wrong to a customer?

Accepted Answer

It's built not to freelance. It answers only from facts you've approved, and everything outside its lane — medical advice, legal opinions, price negotiations, anything sensitive — is handed to a human with full context, by design. Before launch you'll see it handle awkward questions in testing, including the ones designed to trip it. And it always identifies itself as AI, because a customer who feels tricked is worse than a question answered slowly.

Question 5

What happens if something breaks?

Accepted Answer

The system fails safe: if the AI is ever unsure, offline, or mid-update, messages route straight to your staff exactly as they do today — nothing vanishes into a broken bot. Retainer clients get monitoring, and you get a direct WhatsApp line to the person who built your system, not a ticket queue.

Question 6

Who actually supports it after launch?

Accepted Answer

The builder does. TestHive is a founder-led studio — the person who designed your workflows is the person who answers when something needs attention. That's a smaller team than an agency, and a much shorter distance between 'something's off' and 'it's fixed.' The monthly retainer is precisely this: monitoring, tuning, and improving your AI employee as your business changes.

Question 7

How long does it take to go live?

Accepted Answer

The audit takes ten minutes, the blueprint about a week, and the build two to four weeks depending on scope. Quick-win automations often go live within days. We'd rather quote you a realistic month than a heroic fortnight we'd miss.

Question 8

What happens if I stop paying the retainer?

Accepted Answer

No hostage-taking. Set-up-once automations keep running — they're yours. For an AI employee, we hand over the workflows, documentation, and your data in full; any developer can take over from our documentation. The retainer buys ongoing monitoring and improvement, not access to your own system.

Question 9

Do I need to change the tools I already use?

Accepted Answer

Almost never. We build around what you have — WhatsApp, your existing calendar, your sheets, your CRM if you have one. If an integration is uncertain (a specific Tally setup, a particular portal), you'll see it marked 'medium confidence' in your roadmap and we confirm it during the blueprint, before you've committed to a build.

Offer	Price	Detail
Automation Audit	Free	10 minutes · personalized roadmap · no email needed to start
Blueprint	Fixed price	~1 week · your exact workflows mapped into a build-ready plan · credited in full against any build · yours to keep either way
AI Employee	One-time setup + monthly retainer	build, host, monitor, improve — like a salary, at a fraction of one · cancel any month
Quick-win automation	One-time	set up once, runs itself · no retainer needed
Custom build	Scoped per project	portals, dashboards, websites-as-systems

You’re trusting us with how your business talks to people. Here’s exactly what that involves.

Four steps, each with an exit.

Audit

Blueprint

Build

Run

Pricing without the “contact us” dance.

The questions you’re probably not asking out loud.

A decade of making automated systems safe, at global scale.

Find out what an AI employee would do in your business.